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The value and costs of a Property Manager

10 Reasons why you can’t afford not to have one

Comprehensive initial inspections backed with photographic evidence

Access to the best systems for application vetting / credit checking / reference checking

Educated advice for tenants creating better quality outcomes

24/7 Contact with an emergency number, no matter what time of day/night it may be

Ongoing education of legislation updates and requirements

Minimised vacancy periods through fast online tenant viewing and booking systems

Meth testing procedures, information and best practice

Access to the best tenancy law advice and support

Compliant Tenancy Agreements and other documentation

Personalised service offerings to best suit your individual needs and investment ambitions

Download the Investment Information Guide or Landlord Information Guide 

Why you need a property manager

Are you familiar with the latest requirements of the Residential Tenancies Act and the potential financial penalties of up to $50,000 incurred by landlords relating to failure to meet these requirements with regards to inspections, access, notice, repairs, insulation and maintenance?

Are you familiar with the latest fluctuating market rental rates and how to achieve a premium rent for your property?

Do you have contracts and strong relationships with trusted tradespeople who provide quality services at the best possible rates?

Do you receive any discounts on professional advertising rates in multiple forums when your property is becoming vacant?

Do you have the time to check rent payments for your property daily, address maintenance, have keys cut, provide new swipe cards, and attend viewings after hours?

Do you receive the benefits that the latest technology provides daily to effectively track rent payments, monitor arrears, plan inspections and control repairs and maintenance?

Do you have access to thorough credit check facilities or want to deal with unsuccessful tenants? Initial tenant selection is crucial!

Do you attend training or conferences regularly to keep up to date with expert industry knowledge?

If you answered NO to any of these questions, you NEED SuperCity Rentals

What costs are involved

Rental Appraisal and Market Overview: FREE

Initial Inspection and Chattels Report: FREE

Professional photography of your property: POA

Exit/Bond Inspection: FREE

Disbursement Fee: $5.00 per transaction

(This fee is charged for any regular payments made on an outgoing property eg: Rates, Body Corporate Levies)

Periodic Inspections: $50.00 per inspection

(These are carried out quarterly. A written report with photos will be provided)

Letting Administration Fee: $550.00 + GST per transaction

(This covers all costs associated with letting your property. You only pay this when are required to find your tenants)

Management Fees: 8.5% Furnished | 8% Unfurnished

(These are charged on all funds collected and all maintenance and repairs carried out)

Casual Letting Service: $300.00 upfront payment for advertising costs & First weeks rent + GST upon securing the tenant

The Nest Step…. Simply complete one of our owner’s management contract and we will take over from there.If your property is tenanted, we will liaise with tenants and make the transition run as smoothly as possible. If your property is vacant, we will photograph and advertise straight away.

The Letting Process: Securing a tenant for your property

A professional and thorough letting process is a valuable product that can help minimise your vacancy periods, ensure the smooth running of your future tenancy and provide greater annual returns from your investment property. Securing the right tenant is a crucial component to the long-term success of your investment and a Ray White property manager will work through the following steps and processes as they complete the letting service.


Initial landlord/ tenant contact to outline expectations or requests

Review of property details and complete a market rent assessment

Property condition assessment and feedback if market rent can be positively impacted through improvement

Collation or taking of photography for advertising

Collection of keys / explanation of viewing process and times selected with tenant

Tenant agreement for property showing signed in some circumstances


Property advert produced to generate interest and sell main features

Further market research conducted

Photos and advert text uploaded into My Desktop system

Advert sent to four listing platforms immediately / / /

Where selected, ‘For Rent’ signboard installed at front of property

Property listing added to office rental list which is disbursed to all 9 offices across the City Realty Group in Auckland

Ongoing tenant enquiries managed and responded to in a timely manner

Property Viewings

Tenant viewings arranged to work in with involved parties

Online advertising or Viewing Tracker software updated to include viewing times

Travel time to and from the property

Tenants directed to apply via our online application and vetting system

Landlord feedback post-viewing

Property set-up before & after viewing

Lighting / Windows Locks / Health & Safety

Notes or communication with existing tenants

Tenant Selection

Application forms collected on our application dashboard and details entered in where required

Applications reviewed and top 1-3 possible tenant applicants selected for checks

Background checks via the most comprehensive tenant background checking system in New Zealand, covering over 100 different data sets across multiple countries

Multi-bureau credit checking of each applicant (not available to private landlords)

Phone vetting and verification of landlord referees provided by the applicant

Advising unsuccessful applicants


Tenancy Agreements prepared. Tenancy documentation used is constantly updated with changing legislation, removing the risk of possible Tenancy Tribunal fines e.g. incorrect insulation statements

Each Tenancy Agreement can be customised with a library of vetted clauses allowing for every unique property and tenancy to be covered no matter the circumstances

Tenancy agreements provided to successful tenant for signing and checked before completion

Bond Lodgement forms prepared and signed


Initial funds of rent and bond secured from tenant prior to key handover. Bank details and payment dates provided to the tenant in a casual letting scenario

Bond funds and completed documentation lodged with Ministry of Business Innovation & Employment

Tenant Induction documents and expectations provided

Ongoing management begins or handover to private landlord

For property management that raises the bar contact us today – you can’t afford not to.