Maintenance Requests

Report a Repair or Maintenance Issue

At Ray White SuperCity Property Management, we understand that a well-maintained rental property is essential for both tenants and landlords. If something in your home requires repair or maintenance, please let us know as soon as possible so we can assess the situation and arrange the appropriate action.

Whether you’re experiencing a plumbing issue, a faulty appliance, damaged fixtures, heating or ventilation concerns, or another maintenance problem, reporting it promptly helps us respond efficiently and minimise any further damage to the property.

Before You Lodge a Maintenance Request

Providing detailed information allows our property management team to assess the issue quickly and coordinate the right contractor where required.

When submitting your request, please include:

• A clear description of the maintenance issue
• When you first noticed the problem
• The room or area of the rental property affected
• Photos or videos, where available
• Details of any damage that is worsening or requires immediate attention
• Your preferred contact information and suitable times for property access

The more information you provide, the faster we can work towards resolving the issue.

Urgent Maintenance

Some maintenance matters require immediate attention. If there is a risk to your health or safety, significant damage to the property, a loss of essential services, or a security issue, please contact Ray White SuperCity Property Management immediately using the emergency maintenance contact details provided at the beginning of your tenancy.

If there is an immediate threat to life, health, or personal safety, please contact 111 before notifying our office.

Routine Maintenance

For all non-urgent repairs and general maintenance requests, please complete the form below.

Once we receive your request, our property management team will review the information, liaise with the property owner where required, and arrange the appropriate next steps. If additional information is needed, we’ll be in touch as soon as possible.

Please do not organise repairs directly with contractors unless you have received authorisation from Ray White SuperCity Property Management, as landlord approval may be required before any work can begin.

Submit Your Maintenance Request

Complete the maintenance request form below with as much information as possible, and our team will respond promptly to help resolve the issue and keep your tenancy running smoothly.