Maintenance Requests

Report a Maintenance Issue

Keeping your rental home in good condition is important for both tenants and landlords. If something needs attention, please report the issue to Ray White SuperCity Rentals as soon as you notice it.

This could include a plumbing problem, appliance fault, damaged fixture, heating or ventilation issue, or another repair. Early reporting gives our property management team the information needed to assess the problem and arrange the next steps.

What to Include

When submitting a maintenance request, please provide:

• A clear description of the issue
• When you first noticed it
• The affected room or area
• Photos or video, if available
• Details of any damage that is getting worse
• Your contact details and suitable times for access

The more information you provide, the easier it is for us to understand the problem.

Urgent Maintenance

If the issue presents an immediate risk to health or safety, causes significant property damage, affects essential services, or creates a security concern, please use the emergency maintenance contact provided at the start of your tenancy.

For an immediate threat to life or personal safety, contact 111 first.

Routine Maintenance

For non-urgent repairs, please complete the maintenance request form below. Our team will review your request and arrange the appropriate action.

Please do not engage a contractor yourself unless you have received approval from Ray White SuperCity Rentals.

Submit Your Request

Complete the form below with as much information as possible so our team can assist with your maintenance issue.